The OS for eCommerce
The operating system for your eCommerce business. Conversations, orders, couriers, payments, and analytics in one place. AI handles your customers while you focus on growth.
| Order ID | Customer | Phone | Product | Status | Amount |
|---|---|---|---|---|---|
| #ORD-2847 | Nusrat Jahan | 018-xxxxxxxx | Leather Crossbody Bag | Processing | ৳ 2,450 |
| #ORD-2846 | Kamal Hossain | 019-xxxxxxxx | Wireless Earbuds Pro | Completed | ৳ 3,200 |
| #ORD-2845 | Fatema Begum | 017-xxxxxxxx | Skincare Gift Set | Completed | ৳ 1,850 |
| #ORD-2844 | Arif Rahman | 016-xxxxxxxx | Running Shoes (42) | Delivery | ৳ 4,500 |
| #ORD-2843 | Sumaiya Akter | 015-xxxxxxxx | Organic Face Wash | Completed | ৳ 650 |
| #ORD-2842 | Tanvir Islam | 013-xxxxxxxx | Bluetooth Speaker | Delivery | ৳ 1,800 |
| #ORD-2841 | Sharmin Sultana | 018-xxxxxxxx | Cotton Saree | Completed | ৳ 3,500 |
| #ORD-2840 | Mahbub Alam | 014-xxxxxxxx | Laptop Stand | Processing | ৳ 1,200 |
| #ORD-2839 | Rabeya Khatun | 019-xxxxxxxx | Hair Dryer Pro | Completed | ৳ 2,100 |
| Order ID | Customer | Phone | Product | Status | Amount |
|---|---|---|---|---|---|
| #ORD-2847 | Nusrat Jahan | 018-xxxxxxxx | Leather Crossbody Bag | Processing | ৳ 2,450 |
| #ORD-2846 | Kamal Hossain | 019-xxxxxxxx | Wireless Earbuds Pro | Completed | ৳ 3,200 |
| #ORD-2845 | Fatema Begum | 017-xxxxxxxx | Skincare Gift Set | Completed | ৳ 1,850 |
| #ORD-2844 | Arif Rahman | 016-xxxxxxxx | Running Shoes (42) | Delivery | ৳ 4,500 |
| #ORD-2843 | Sumaiya Akter | 015-xxxxxxxx | Organic Face Wash | Completed | ৳ 650 |
| #ORD-2842 | Tanvir Islam | 013-xxxxxxxx | Bluetooth Speaker | Delivery | ৳ 1,800 |
| #ORD-2841 | Sharmin Sultana | 018-xxxxxxxx | Cotton Saree | Completed | ৳ 3,500 |
| #ORD-2840 | Mahbub Alam | 014-xxxxxxxx | Laptop Stand | Processing | ৳ 1,200 |
| #ORD-2839 | Rabeya Khatun | 019-xxxxxxxx | Hair Dryer Pro | Completed | ৳ 2,100 |
Running eCommerce in Bangladesh
shouldn't feel like this
Losing orders at 2am
Customers message while you sleep. By morning, they have already bought from someone else.
The average BD ecommerce store loses 15-20 orders per week to slow response times.
Copy-pasting between 10 apps
Facebook DMs to Excel to courier dashboard. 3-4 hours daily on manual data entry that adds nothing to your business.
That is 90+ hours per month spent on work your software should handle.
Nobody understands your customers
Customers write in Bangla, Banglish, and English in the same message. No tool understands them. You reply late. They leave.
Mixed-language messages are the norm in BD ecommerce, not the exception.
We built ProtonicAI to fix this. Here's how it works.
“ProtonicAI brings your customer conversations, orders, couriers, products, and analytics into one dashboard. Your AI agent handles messaging across channels. Your team manages everything else without switching between ten different apps.”
ProtonicAIEvery customer. Every channel. One inbox.
Watch how ProtonicAI handles conversations from WhatsApp, Messenger, and your website in a single dashboard. AI responds instantly while your team stays in control.
WA
MsgWAMsgDashboard & Analytics
Your live dashboard and advanced analytics give you full visibility into orders, customers, conversations, and courier performance. Everything updates in real time.
- Live activity feed — orders, messages, and courier events update in real time as they happen
- Sales funnel — track the full journey from conversation to interest to order to delivery, with conversion rates between each stage
- Order pipeline — see every order’s status at a glance: pending, processing, shipped, delivered, returned
- RTO tracking — monitor your return-to-origin rate over time and catch problems early
- Payment breakdown — see the split between COD, bKash, Nagad, card, and other payment methods
- Customer lifetime value — know which customers spend the most and how spending is distributed
- Retention and cohorts — track how well you keep customers coming back, month over month
- Orders by district — interactive treemap showing order volume across all 64 Bangladesh districts
- Top products and customers — ranked lists with revenue, units sold, and 30-day trends
- Courier comparison — delivery rate, return rate, and speed for Pathao, Steadfast, RedX, Paperfly
- Revenue forecast — AI-powered 14-day revenue projection based on your order history
- CSV export — download any report for further analysis
Customer Lifetime Value
Sales Funnel
Track customer journey from conversation to order
Sell by location
Customer cohorts
Payment methods
RTO rate
2.8%Team activity
AI Customer Agent
An AI agent that talks to your customers, captures orders, and hands off to your team when needed.
- Captures orders directly from chat conversations
- Hands off to your team automatically when a customer needs a human
- Set your agent's personality: professional, friendly, or empathetic
- Answers from your knowledge base, prices, and store policies
- Speaks Bangla, Banglish, and English in the same conversation
Orders processed
Messages handled
Businesses onboarded
Uptime
I run everything alone. Before ProtonicAI, I lost orders every night because I could not reply fast enough. Now the AI handles DMs while I sleep and I wake up to confirmed orders.
Sohag
Solopreneur, Khoyab
With a team of 10, we were drowning in copy-pasting between Messenger, Excel, and couriers. ProtonicAI removed all of that. Orders go straight from chat to Steadfast without anyone touching a spreadsheet.
Omar
Founder, Rio Super Mart
My customers are parents who ask a lot of questions before ordering. The AI answers them instantly in Bangla and Banglish and captures the order right from the conversation. I can focus on sourcing and packaging.
Poushi
Owner, Baby Food
Works with the tools you already use
Your data stays yours
Built with multi-tenant isolation, PII masking, and encryption from day one. Your customer data is never shared or exposed.
PII Protection
Customer data is masked before AI sees it. NID numbers, bKash accounts, phone numbers, and other sensitive information are never exposed to any AI model.
Data Isolation
Your business data is completely separate from every other business on the platform. Every database query is scoped to your organization.
Encrypted Storage
All credentials and sensitive data are encrypted at rest using industry-standard encryption. Nothing is stored in plain text.
Secure Chat Widget
HTTPS enforced on all connections. Domain validation prevents unauthorized embedding. Two-layer authentication protects every session.
Built in Bangladesh, for Bangladesh.
What happens after you start
From setup to fully automated operations in weeks, not months.
Instant responses
AI starts responding to customer DMs the moment you connect your channels.
Zero copy-pasting
Orders captured from chat and sent to couriers automatically. No more Excel sheets.
Full visibility
See what is selling, where, and why. District-level analytics and customer insights.
Business runs while you sleep
AI handles overnight orders, customer questions, and courier handoffs. You rest.
Instant responses
AI starts responding to customer DMs the moment you connect your channels.
Zero copy-pasting
Orders captured from chat and sent to couriers automatically. No more Excel sheets.
Full visibility
See what is selling, where, and why. District-level analytics and customer insights.
Business runs while you sleep
AI handles overnight orders, customer questions, and courier handoffs. You rest.
Affordable Solutions. Powerful Results.
All-in-one subscription combining support, AI, automation, and customer engagement tools.
14-day free trial. No credit card required.
Starter
For small businesses getting started with AI automation.
- 1,500 orders per month
- 800 AI-handled messages per month
- Omni-channel inbox (Facebook, WhatsApp, Web)
- 2 integrations
- 5 team members
- Extra messages at 5 BDT each
- AI Studio
- 10 AI training topics
- Order management
- Inventory management
- Customer management
- Email support
- Basic analytics
Business
For growing businesses that need more power and control.
- 5,000 orders per month
- 2,000 AI-handled messages per month
- Omni-channel inbox (Facebook, WhatsApp, Web)
- 5 integrations
- 10 team members
- Extra messages at 4 BDT each
- 50 AI training topics
- Priority email support
- Standard analytics and reports
- Order management
- Inventory management
- Customer management
Scale
For high-volume businesses that need full capabilities.
- 15,000 orders per month
- 4,000 AI-handled messages per month
- Omni-channel inbox (Facebook, WhatsApp, Web)
- 10 integrations
- 20 team members
- Extra messages at 3 BDT each
- Unlimited AI training topics
- Dedicated support + WhatsApp
- Advanced analytics and reports
- Order management
- Inventory management
- Customer management
Custom
For enterprise needs with dedicated support.
- Unlimited orders
- Custom AI message volume
- Omni-channel inbox (Facebook, WhatsApp, Web)
- Custom integrations
- Custom team size
- Extra messages at 3 BDT each
- Unlimited AI training topics
- Dedicated account manager
- Custom AI training
- Priority support with SLA
- Advanced analytics and reports
- Order management
- Customer management
Common questions
Everything you need to know before getting started.
Why customers choose ProtonicAI
Understands Bangla, Banglish, and English. Connects to local couriers. Built for how BD ecommerce actually works.
Smart automation works together seamlessly with your team. AI handles the routine, humans handle the rest.
PII masking, data isolation, encrypted storage. Your customer data is never shared or exposed.
Facebook, WhatsApp, WooCommerce, Shopify, Pathao, Steadfast, RedX. Connect what you already use.
Stop losing orders at 2am
Your customers message at all hours. ProtonicAI responds instantly, captures orders, and confirms payments while you rest.
